Shipping information

Maplenotes® Shipping Information

How do I calculate the shipping cost on an order?
To find out the total cost of your order, simply add the product(s) you would like to purchase to your Shopping Cart. You can then view your Shopping Cart to get the total cost of your order, including the cost of the shipping.

How much do you charge for shipping?
We charge a flat rate for shipping. Our shipping prices are VERY reasonable! (MUCH Cheaper than our competitors!)
Shipping Cost

  • Australia – $22.00
  • Canada – $20.00
  • Japan – $17.00
  • Malaysia – $16.00
  • Mexico – $20.00
  • New Zealand – $20.00
  • Singapore – $18.00
  • United Kingdom – $26.00
  • United States – $20.00

Unless otherwise stated, all products DO NOT include shipping costs. Shipping costs are calculated after you enter your shipping address on the checkout page.

Where am I able to ship my order to?
Maplenotes® currently markets to the USA, Canada, Mexico, United Kingdom, Japan, Australia, New Zealand, Singapore and Malaysia. Products that ship to all addresses are subject to brokerage and duty fees and will be C.O.D.

Who do you use to ship?
We utilize UPS for most deliveries, and will on occasion utilize FedEx, United States Postal Service, Canada Post, DHL or EMS depending on the circumstances.

Can I ship C.O.D. or to a P.O. Box?
We do not ship COD and cannot mail to P.O. Boxes. A physical street address will be required for delivery. We do not ship to APO addresses.

Can my shipping address be different from my billing address?

Yes, you need to provide us with the shipping address when you checkout the order. Your billing address, however, must match the address on your credit card statement.

How long does it take for you to ship my order?
Although every effort is made to process and ship your order within 6-14 business days, dependant on stock availability. If an out of stock or back-order situation arises, we advise the customer as soon as possible and refund the transaction.

How do I track my order?
As soon as the shipment is being made, you will be given the tracking information of your order within 24 hours.

What do I do if the tracking number I was issued is not working?

Please contact us immediately.