How long does it take to process my order?
Orders are normally processed within three business days, if not sooner. Secure2U® will notify you if your shipment will be delayed for any reason.
Can you look at or inspect a product for me?
In order to offer the best possible prices, we source and store our products in numerous warehouses across the world. As we carry several hundred products, we are unable to provide additional product information above and beyond what is available on our site in a timely or fiscally responsible manner.
An order cancellation request must be received within one hour of placing your order
To cancel an order within that time frame, contact us to cancel your order. We will then contact you within 24 hours. Your money will only be refunded through Paypal. We do not offer any other means of refunding. Alternatively, you can request for a gift coupon that has exactly the same value as the amount you paid for the canceled order.
How do I check the status of an order?
Visit our Shipping page for more info.
When will an out-of-stock product be available?
We are unable to provide information for when out-of-stock products will be available.
What methods of payment do you accept?
We accept Visa, Mastercard, American Express, Discover and Paypal.
Why is my credit card not being accepted?
Please check the following:
If everything is correct, and your card is still declined, please contact the institution that issues your card
 
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