Returns and Refunds

Returns and Refunds

We pride ourselves in handling returns and refunds in a professional and expedient manner. Please familiarize yourself with the following to make sure that you are aware of all contingencies when you place an order with Maplenotes®.

Our returns policy provides you 4 days from receipt of your order to request a return or refund on any item shipped in error.

Request of returns or refunds on any defected items can be made within 14-days or warranty from date of purchase. (We do need your order number for reference.)

Return exclusions:

Our return policy excludes the following products, which for various legal, health and fraud prevention reasons, we cannot accept returns on, unless you were shipped the wrong product and the product is returned sealed/unused/unworn in its original packing:

  • refurbished items (currently all our items are new, so this will not be a problem)
  • items showing obvious signs of misuse, consumer abuse or commercial use (unless clearly rated for commercial use)
  • opened software
  • any return that is missing the originally shipped components
  • any products damaged in shipping (these must be addressed with the logistics carrier at time of delivery or immediately thereafter)
  • any change of personal preferences after purchase
  • any color differences between products on images and actual products (products may defer in color due to difference in screen resolution, image pixel resolution), however, wrong product color due to shipping or handling error can be accepted for returns.

We also do not accept returns where customers simply refuse to pay their import duties or customs charges from their own country.

If items are returned to Maplenotes® without any discussion or without any returns slip, we reserve the right not to provide a refund / replacements, or to make only a partial refund.

How to return a defective item, or an item shipped to you in error:

Please contact us immediately for a Return Materials Authorization (RMA) number and further instructions. Do not ship the product until you have received this number and the instructions for returning the product. We will reimburse you for the return shipping as cash through paypal or as Maplenotes® gift coupon.

IMPORTANT NOTE: If goods are returned to Maplenotes® and they are not faulty, we will not replace it and we will not reimburse you for the return shipping.

We reserve the rights to change any policy without first informing the buyers.